| SIACharts.com Terms of Use |
Refund Policy
At SIACharts.com we strive to please and satisfy our clients. However, if for any reason you are not satisfied with our services we have a refund policy.
If you are not 100% satisfied, please email customer service from our Contact Us page with your account information and we will gladly refund your subscription fees if canceled within 3 days of activation. Thereafter, refunds are made on a case-by-case basis, subject to a minimum $25 cancellation fee if SIACharts.com agrees to terminate the account.
Complaint Handling Procedures
If you have a complaint or concern with the service provided by SIACharts.com we want to hear from you. Please email customer service from our Contact Us page and we will strive to respond to your concern within 24 hours. Please refer to our Refund Policy if you wish to cancel your service.
Delivery Policy
Upon receiving your order we will email you with a confirmation of your subscription and activate your User ID and Password. Should you not receive an email within one hour of your subscription please email customer service from our Contact Us page.
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| Privacy Policy |
PERSONAL INFORMATION
SIACharts.com collects personally identifying information about you only when you specifically and knowingly provide it to this site. This information will only be used to improve the service level and flexibility of this site. Personally identifying information that you provide to SIACharts.com will not be made available to third parties without your explicit permission.
USE OF COOKIES
Cookies are pieces of information that a Web site transfers to an individual's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard, and most Web sites use them to provide customized features to their clients.
SIACharts.com has two primary uses for its cookies. First, we use them to specify unique preferences. Secondly, we use cookies to track user trends and patterns. This helps us better understand and improve areas of our service.
LINKS TO OTHER SITES
Users should be aware that when you are on the SIACharts.com site, you could be directed to other sites that are beyond our control. There are links to other sites from our pages that take you outside our service. For example, if you 'click' on a news service link, the 'click' takes you off the SIACharts.com site.
E-MAIL TO US
When you send us e-mail, we will use your name and e-mail address only to respond to the concerns you write to us with. Your e-mail may be shared with people within the spectrum of our services and only to respond to your needs.
CHANGES TO THIS POLICY
From time to time, we may introduce new services to our clients. SIACharts.com reserves the right to modify this policy at any time by notifying clients, via this site, of the new privacy policy. You can use the Contact Us page with any further questions. |
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